Warranty:
What is
International/Manufacturer's Warranty?
Warranty provided by
the manufacturer on their product, that can be availed by taking your product
to the manufacturer’s authorized service center, in case of a warranty claim.
What is Century Computers Warranty?
Only Century
Computers offers Comprehensive Warranty, which means that in case you
encounter any problem with your product that is not user neglect, all you have
to do is get your product to Century Computers , and from there
on, Century Computers takes care of it! There are no hidden charges
whatsoever afterwards: Century Computers is responsible for getting
the product fixed. All charges for getting the product fixed from the nearest
authorized service center, be it in Pakistan or abroad, is borne
by Century Computers . Note that Century Computers
warranty is on top of International/Manufacturer warranty, that you get
anyway.
What kind of after sales service & support are we talking
about?
At Century
Computers , we are not about selling laptops only. We at Century
Computers , consider problems faced by our clients as ours, and take it
as a challenge. Be it something from restoring your OS corrupted by virus, to
reinstalling older OS on a new system .. Century Computers support team
is always keen to look for a solution.
What if support is required for a product bought using
International Warranty?
Such services can be
availed for a nominal charge.
How can I obtain warranty from Century Computers ?
You just need to bring
in the machine to us and we will take care of it. In case of products bought
using International Warranty only, you need to take it to the manufacturer's
service center. In case you are unable to proceed to the manufacturer's
authorized service center, Century Computers may help you claim your
warranty, or help you get your system fixed, for a nominal charge.
What is covered under warranty?
We warrant that each
product is free from defects in materials and workmanship. Warranty covers:
Any manufacturing defect.
Any internal fault arising out of manufacturing defect.
This warranty
covers the following and is limited to:
Screen replacement if the number of dead pixels are more than 11.
Keyboard and Optical drive contain a warranty of only 6 months.
What is not covered under warranty?
Warranty does not
cover:
Less than 11 dead pixels in the screen.
Battery timing, battery functionality and Power Adapter functionality.
Minor cosmetic imperfections that do not affect the performance and
usability of the product.
Any software programs, whether pre-loaded or shipped with the product, or installed subsequently. Failure resulting from misuse, user neglect, accident, modification, unsuitable physical or operating environment, or improper maintenance by user. Any damage due to non-branded, unknown products integrated or added afterwards, including those that have been produced by the original manufacturer.